We ship our products to locations in
the Continental US and to all provinces and territories in Canada.
All shipments to US addresses are by UPS Ground and to physical addresses only.
All shipments to Canadian addresses are by FedEx Ground or Canada Post.
We do not ship to PO Boxes.
Shipping to Alaska, Hawaii, Puerto
Rico, US Virgin Islands - please make sure a shipping surcharge was added.
Shipping to addresses different than
credit card billing address.
We reserve the right to refuse to ship
an order to an address that is different than the billing address of the credit
card used for ordering.
We offer free shipping for most of
our products. We however charge shipping surcharges for shipments going to some
remote Canadian provinces (AB, BC, NL, NS, etc). The exact value of the
shipping surcharge will be shown in the shopping cart before you make you
Shipping to California
We do not sell and we do not ship
anything to California addresses.
Current existing California Air
Resorces Board (CARB) legislation makes it impossible for us to accept orders
from California. Sorry for the inconvenience.
Shipped orders cannot be
Orders can only be cancelled before
they are shipped.
Order cancellation requests must be
submitted in writing, by email not later than 2:00 PM EST the day the order was
We are unable to cancel orders
placed after 2:00 PM EST as they are shipped immediately.
We will send you an email with your
order confirmation immediately and you will receive your tracking number once
your order is shipped.
Tracking numbers are sent by email
after 8:00 PM EST on the day the order is shipped.
Most items should arrive on your
doorstep within 1-3 business days after your order was confirmed. However, it
may take longer for remote and rural locations.
Please note that business days are Monday through Friday, excluding statutory
holidays and some other days when UPS or USPS are not available.
We are not responsible for delays
caused by shipping companies (UPS, FedEx, USPS etc) due to inclement weather,
strikes and other events beyond our control.
Refusal of Delivery
If an order is refused, the customer
will be responsible for all shipping costs to ship an item back to BESTANDFOX
and for all costs that may occur during the delivery process. There is also 20%
restocking fee for shipments returned due to refused delivery.
Incorrect Shipping Information
If a package is returned to
BESTANDFOX due to an incorrect shipping address provided by a customer, the
customer will be responsible for the return shipping cost. There is also 20%
restocking fee for shipments returned due to incorrect shipping address
provided by the buyer.
Upon arrival of your shipment, please check the contents of
your package immediately and report any discrepancies or damages within 3
business days of receipt of merchandise. BESTANDFOX must report all damages
immediately to the carrier for inspection; therefore, we ask that you keep all
merchandise and packaging in as delivered condition. Claims issued on damaged
or lost orders can take the carrier 7-10 days to process. Once a claim has been
initiated and processed, a replacement will be sent. We are unable to accept
cancellations on merchandise after it arrives damaged or is lost but we will
make every effort to correct this situation. Lost packages are usually located
by the carrier and delivered. To avoid duplicate shipments, replacements will
be sent after the claims process is complete. Although we are unable expedite
replacements, please be assured that BESTANDFOX will work diligently with the
carrier to resolve these matters in the most efficient way possible.
If you need more specific shipping
information before placing your order, please e-mail us at email@example.com.