Product Return Policy and Product Return Instructions
All purchased products can be returned within 30 days from the day of delivery.
Returned products must not have been installed or used in any way. Products must not show any signs of damage, wear, installation, alterations or modifications. Products must be returned with all accessories that were sold with the product (gaskets, rings, bolts, etc).
Please contact our RMA Department by email to request RMA authorization. Please send an email to firstname.lastname@example.org. We will send you our RMA number and attach return shipping instructions.
No product without a RMA number will be accepted. Products shipped without RMA number will not be accepted and will be returned to the shipper at their cost.
Products must be returned in their original packaging. The customer is responsible for packing the product properly to prevent any potential damage during shipping. The shipping must be done by a registered courier service. The customer covers all shipping charges and shipping insurance.
There is a 15% restocking fee for all returned products.
REFUSED DELIVERY or FAILED DELIVERY
Shipping fees will not be refunded for orders returned due to refused delivery or failure to contact UPS within the three delivery attempts.
Shipments returned due to refused delivery or failed delivery (wrong address provided by the buyer, buyer not available to receive shipment) will be subject to a 20% restocking fee.
Refund will be issued after the product is returned to our warehouse. Please allow few days for the refund to show on your credit card account.